Refund Policy for Worldpay Card Payments

What if my card is refused?

Cards are not refused by Broadstairs & St. Peter's Town Council but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Can I have a receipt?

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.

I’ve paid the wrong amount – can I have a refund?
If you have overpaid your account contact our team on 01843 868718 or email

Cancellations and refunds

If you make a payment to Broadstairs & St.Peter's Town Council that was a mistake or if the card was used fraudulently then we will refund your payment to you within fourteen days. 

The Town Council does not offer refunds for tickets purchased for Town Council events.